What is the return policy for Altered State?
Altered State, a renowned online retailer specializing in unique and high-quality products, understands the importance of customer satisfaction. As such, they have established a comprehensive return policy to ensure that their customers can shop with confidence. This article will delve into the details of Altered State’s return policy, providing you with all the information you need to make informed decisions about your purchases.
Eligibility for Returns
Altered State allows customers to return products that are eligible under specific conditions. To be eligible for a return, the following criteria must be met:
1. The product must be returned within 30 days of the original purchase date.
2. The product must be in its original condition, with all packaging, tags, and accessories included.
3. The product must not be worn, used, or altered in any way.
4. The product must not be a final sale item.
How to Initiate a Return
To initiate a return, customers should follow these steps:
1. Contact Altered State’s customer service team via email or phone within 30 days of the purchase date.
2. Provide the order number and a brief description of the issue.
3. Once the customer service team confirms the eligibility of the return, they will provide a return authorization number (RAN).
4. Customers must then package the product securely and send it to the designated return address, which will be provided by the customer service team.
Return Process and Timeframe
Upon receiving the returned product, Altered State’s team will inspect it to ensure it meets the return criteria. If the product is deemed eligible, the following actions will be taken:
1. The refund will be processed within 5-7 business days.
2. The refund will be issued to the original payment method used for the purchase.
3. Customers will receive an email notification once the refund has been processed.
Exceptions and Limitations
While Altered State strives to provide a flexible return policy, there are certain exceptions and limitations to consider:
1. Customized or personalized items are not eligible for returns.
2. Products that have been used or altered in any way are not eligible for returns.
3. Altered State reserves the right to refuse a return if the product does not meet the specified criteria.
Conclusion
In conclusion, Altered State’s return policy is designed to provide customers with a hassle-free shopping experience. By adhering to the outlined criteria and following the simple return process, customers can rest assured that their purchases are protected. For any further inquiries or concerns, customers are encouraged to contact Altered State’s customer service team, who will be more than happy to assist them.
